1. Introduction

This Privacy Policy explains how Crystal Bean Enterprises (“Company,” “we,” “our,” or “us”) collects, uses, stores, and protects your information when you use our educational mobile applications, coaching services, digital platforms, courses, communities, and related services.

By accessing or using our mobile application or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information

• Full name
• Email address
• Phone number
• Profile information
• Billing or payment details
• Course progress or coaching participation
• Messages or support inquiries

Technical & Device Information

• IP address
• Device type and operating system
• Browser type
• Mobile app analytics and usage data
• Crash reports and diagnostics
• Time spent within the application

3. How We Use Your Information

Your information may be used to:

• Provide access to educational content and coaching programs
• Create and manage your account
• Deliver customer support
• Send important updates, notifications, or reminders
• Send SMS text messages related to appointments, community membership, coaching, or events (see Section 8 for details)
• Improve app functionality and user experience
• Analyze engagement and educational outcomes
• Prevent fraud, abuse, or unauthorized activity
• Comply with legal obligations

4. Educational Content & Community Features

Our platform may include educational lessons, journals, worksheets, coaching communities, live sessions, challenges, discussion groups, and wellness-related activities.

Any information voluntarily shared within community spaces may be visible to other users participating in those communities.

Users are encouraged not to share highly sensitive personal information publicly within community areas.

5. Mobile App Permissions

Depending on your device and features used, our app may request permission to access:

• Camera access (for profile photos or live sessions)
• Microphone access (for audio/video participation)
• Push notifications
• Photo library uploads

You may disable these permissions at any time through your device settings.

6. Cookies & Analytics

We may use cookies, analytics tools, and similar technologies to understand user engagement, improve functionality, personalize experiences, and monitor application performance.

Third-party analytics providers may include services such as Google Analytics, Firebase, or similar tools used for mobile application diagnostics and performance monitoring.

7. Sharing of Information

We do not sell your personal information.

We may share limited information with trusted third-party providers strictly for operational purposes, including:

• Payment processors
• Cloud hosting providers
• Email communication platforms
• Educational technology services
• Customer support systems
• Legal or regulatory authorities if required by law

8. SMS Communications

When you opt in to receive text messages from Crystal Bean Enterprises, we collect your phone number and any information you voluntarily provide through our opt-in forms, including your name and the nature of your inquiry (e.g., coaching, community membership, speaking engagements, or CFFA volunteer/donor interest).

We use this information solely to send you appointment confirmations, reminders, follow-ups, and occasional informational or promotional messages related to our services. We do not use SMS opt-in data for any purpose beyond the communications you've consented to receive.

Standard message and data rates may apply, and message frequency varies based on your interactions with us. You can opt out of SMS communications at any time by replying STOP, or request help by replying HELP.

9. Data Retention & Security

We implement commercially reasonable security measures to help protect your information against unauthorized access, disclosure, misuse, or alteration.

Your information is retained only as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements.

10. Your Rights & Choices

You may have the right to:

• Access your personal information
• Update or correct inaccurate information
• Request deletion of your account or data
• Withdraw consent for certain communications
• Disable push notifications through device settings

To request account deletion or data access, please contact us using the information below.

11. Children's Privacy

Our educational services and applications are not intended for children under the age of 13 without parental supervision.

We do not knowingly collect personal information from children under 13. If we become aware that information has been collected from a child without proper consent, we will take reasonable steps to delete that information.

12. Third-Party Links & Services

Our application may contain links to third-party platforms or services. We are not responsible for the privacy practices or content of those external services.

Users should review the privacy policies of any third-party services they access.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational practices.

Updated versions will be posted within the application with a revised effective date.

14. Contact Information